Shipping policy
How Orders Are Processed
Every order is custom-built, so production happens before anything ships.
- Typical production window: 5–10 business days
- This may extend slightly during busier periods
- Once your order is finished, we'll prepare it for shipment and send a confirmation email with tracking details, when available
Estimated Delivery Windows
Approximate delivery times once your order ships:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 7–21 business days
These are only estimates — actual delivery can shift due to your location, customs processing, weather, or carrier-related delays.
Shipping Costs
Shipping is free on every order, worldwide — no minimum order value. Any taxes, duties, customs charges, or import fees that apply in your country are the customer's responsibility.
Order Tracking
As soon as your order ships, we'll email you the tracking number, if one is available. It can take up to 24 hours for tracking details to update.
Incorrect Shipping Information
It's the customer's responsibility to enter accurate shipping details. If an address is wrong or incomplete and the package needs to be reshipped, extra shipping fees may apply.
Lost or Delayed Shipments
Once a package leaves our hands and goes to the carrier, we no longer have direct control over its journey. If your delivery is running very late or seems to be lost, get in touch — we'll help you sort things out with the carrier.
Damaged Packages
If your package shows up damaged, reach out within 48 hours of delivery with:
- Your order number
- Photos of the packaging
- Photos of the damaged item
We'll look into it and get you a resolution as fast as we can.
Questions
Got shipping questions? Reach our support team through the Contact page — we're always glad to help.