Refund policy
Custom-Made Products
Every set of caliper covers is made to order for your specific vehicle and the design you choose (color, finish, logo or text). Because each set is built for one customer and one vehicle, we do not accept returns or exchanges for change of mind, color or design preference, or incorrect vehicle details provided at the time of ordering.
When We Replace or Refund
We will replace your order or issue a refund if:
- the item arrives defective or damaged;
- you received the wrong item; or
- the covers do not match the vehicle details and design you confirmed with us before production (our mistake).
How to Report an Issue
Please inspect your order as soon as it arrives and contact us at calipercoversllc@gmail.com within 48 hours of delivery. Include:
- your order number;
- photos of the packaging;
- photos of the item showing the issue.
We will review your request and let you know whether we will send a replacement or issue a refund. If we need the item back, we will send you a return shipping label and instructions. Items sent back without contacting us first cannot be accepted.
Return address (only after approval): 18335 Collins Ave, Ste 100-241, Sunny Isles Beach, FL 33160, USA.
Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund to your account.
European Union Customers
Because our products are made to the customer's specifications and clearly personalized, the 14-day right of withdrawal does not apply to them. Your statutory rights for defective or damaged goods are not affected.
Questions
If you have any questions about this policy, contact us at calipercoversllc@gmail.com.